Frequently Asked Questions

Please read our FAQ before sending us a message.

WELCOME

How do I sign up?

Click here to enter your email. You’ll receive an email containing a temporary password to log into your account. Please make sure you change your password upon logging in!

Where is my Welcome Coupon?

You’ll receive a Welcome Coupon in your email after you subscribe to our newsletter. If you’ve subscribed to our newsletter and still haven’t received an email with the Welcome Coupon, please check your Spam or Promotions folders.

Please note that the Welcome Coupon will only apply to regular priced items.

How do I subscribe to the newsletter?
Head back to our home page and scroll all the way to the bottom and enter your email in the bar to subscribe to our newsletter. You should receive the Welcome Coupon in your email inbox shortly thereafter.
I've applied my Welcome Coupon, why haven't I received any discounts to my cart?

The Welcome Coupon will only apply to regular priced items and will not apply to any bundle packs. It cannot be used in conjunction with other discount codes or sales.

I don't have any regular priced items in my first order, can I still use the Welcome Coupon?

Yes! You’re can save the Welcome Coupon for a future order if you didn’t use it on your first order. Every customer may use this coupon code once.

DISCORD

I've joined the Kush Station Discord server, where can I find the Discord Coupon?

After you’ve joined our server, you can find the Discord Coupon in the #kush-news channel. Please note that the discount codes cannot be stacked with other discount codes or sale items.

PAYMENT

What methods of payments do you accept?

We currently only accept Interac e-Transfers.

How do you send an Interac e-Transfer?

If you use online banking with a Canadian institution, you’re already set up for interac e-Transfers.

For more information on e-Transfers, please click here and look for your bank/credit union.

I’ve sent my e-Transfer. What happens next?

Once we receive your e-Transfer, we will process your order for shipping Please note that it may take up to an hour for us to receive your e-Transfer.

If we received your e-Transfer by 9am PST Monday-Friday, we will process and ship your order the same day. For e-Transfers received after 9am PST, your order will be processed the next business day.

Why is my e-Transfer still pending?

If your e-Transfer has not been accepted yet and is still pending, it could be for the following reasons:

You may have sent the e-Transfer to the incorrect email for processing.

You did not send the correct question and answer for e-Transfer processing.

Your e-Transfer still has not been sent (usually sent within minutes but can take up to 40 minutes)

Please reach out to us for any questions or concerns.

How do I cancel my order?

Just reach out to us and we will cancel your order for you.

Kush Points

How does your reward points system work?

For every $1 you spend, you receive 1 point.Once you’ve accumulated 20 points, you can then use that to redeem $1 discount on a future order.

20 points = $1.00

100 points = $5.00

500 points = $25.00

Please note: You must be a member to collect points. You do not earn points on shipping costs.

Shipping & Handling

When will my order be shipped?

Once we receive your e-Transfer, we will process your order. If we receive your e-Transfer before 9am PST, we will process and ship out your order the same day. If we receive your e-Transfer after 9am PST, we will ship your order the next business day.

*Please ensure that you’ve put the correct shipping address. We are not responsible for incorrect addresses and will not reimburse any fees related to incorrect addresses.*

How long does it take for my order to arrive?

Every order with payment made before 9am PST will be shipped out on the same day by 4pm PST on business days. Orders and payments made after 9am PST will be shipped out by 4pm PST on the next business day. Once the package has been shipped, please allow a couple hours to receive a tracking number by email on the same day of shipping. All orders will be shipped out on business days only.

Most packages will arrive within 2-3 business days after being shipped. If you do not reside in an easily accessible neighborhood, delivery may take up to 5 business days to arrive (Canada Post has informed everyone that there may be delays with deliveries during Holiday Season). *Please keep in mind that we cannot guarantee delivery times. All delivery estimates are from Canada Post *

Please note: Once the tracking status updates to “Item out for delivery” you can be assured that the package has left the sorting facility and is on its way to you.

As we are approaching the holidays, please note that Canada Post deliveries may be delayed. Delivery times in can range from 5-7 business days.

Will I get a refund or replacement if my package is lost or stolen?

We will do an investigation before replacing any lost/stolen packages. If, after an investigation, it’s determined to be the courier’s fault, refunds may be issued. Please note that a Canada Post investigation can take up 2 weeks.

*Please ensure that you’ve put the correct shipping address. We are not responsible for incorrect addresses and will not reimburse any fees related to incorrect addresses.*

If you put the incorrect shipping address, reach out to us immediately. If the package has already been sent out, you are responsible for any fees related to picking it up and re-shipping.

What are the shipping costs for orders?

There is a flat $15 shipping charge. If your order is over $99 (affer discounts and poonts), shipping is free!

What are your operating hours?

Our customer service staff are available Mon-Fri 9am – 6pm PST. The service staff and payments team also occasionally work into the evenings. Our online shop is open 24/7.

The tracking link I received through email doesn’t work!

When we process your order, we will send you an email you with your tracking number before the package is even scanned at the post office. Check back at the end of the business day and the tracking number should be updated.

Is my order secured?

All orders are packaged with care and vacuum sealed to ensure privacy and discretion.

Privacy & Security

Information & Privacy

We do not share your information with any third parties. Your information is safely secured in our database.

Send us an email